Solutions
Internal IT teams
An internal IT team has the same service desk, endpoint, documentation and compliance problems as an MSP, minus the billing. Atlas runs with a single client record and the commercial modules simply unused.
What usually hurts, and what happens instead
Left is the problem as people describe it. Right is what Atlas does about it.
The helpdesk tool knows nothing about the endpoints, and the endpoint tool knows nothing about the people.
Tickets, devices, contacts and Microsoft 365 licences in one record per person.
Asset and licence records are a spreadsheet that was accurate in March.
Hardware and software inventory from the agent, and documentation regenerated nightly from live data rather than maintained by hand.
Reporting to the business means rebuilding the same slide every month.
Scheduled reports that arrive rather than being remembered, with drill-through when somebody asks.
Security posture is asserted rather than evidenced.
A monthly composite security scorecard, a CIS-aligned M365 benchmark and nightly attack-surface scanning, all evidenced.
The parts that matter most here
Email in, tickets out, with the client and their devices attached.
One agent for Windows, macOS and Linux, with a support tray on all three.
Every client tenant, benchmarked nightly, with the unused licences priced.
Client documentation that writes itself overnight.
A monthly score per client, and the evidence behind it.
Who this is not for
- A department that needs ITIL depth — formal problem, release and service-catalogue management with approval matrices. Atlas has change management and not much of the rest.
- An organisation that requires the vendor to hold ISO 27001 or SOC 2. Atlas holds neither today, and says so on its security page.
- Anyone needing an on-premises deployment. Atlas is hosted, single-region, and that is not configurable.