Cisco SmartNet Service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. This is a next business day support contract for the Catalyst 3650-24PS switch.
Specification
SmartNet extended service agreement for WS-C3650-24PS-S
Support response: Next Business Day (NBD)
Fault reporting: 8x5 (8 hours a day, 5 days a week)
Hardware replacement: Next Business Day
Software support: Major and maintenance releases
Access to Cisco TAC: 24x7
1 year contract term