Cisco SMARTnet extended service agreement providing parts-only hardware replacement with next business day response time, 8x5 business hours support availability, and software updates for Catalyst C9800-L wireless controllers.
Specification
Service Type: Extended Service Agreement (Parts Only)
Support Availability: 8 hours/day, 5 days/week
Response Time: Next Business Day (NBD)
Hardware Replacement: Parts only (no on-site engineer)
Software Support: Major and minor updates
TAC Access: 24x7 Technical Assistance Center access
Designed for: Cisco Catalyst C9800-L-F-CA-K9 wireless controller