Cisco CX Success Tracks Level 1 extended service agreement offering 24/7 support and 4-hour hardware replacement for the ISR4331/K9 integrated services router. Includes access to CX Cloud portal, technical expertise, and case management services.
Specification
Service Type: Extended Service Agreement
Support Level: 24/7
Response Time: 4-hour hardware replacement (advance exchange)
Coverage Type: Device-level support for ISR4331/K9 routers
Includes: CX Cloud portal access, phone support, online training, case management
Service Hours: 24 hours a day, 7 days a week
