Cisco SmartNet (24X7X4) provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This parts-only service contract is designed for the Cisco Catalyst 8200-UCPE-1N8 edge router platform.
Specification
Service Level: 24x7x4 (24 hours a day, 7 days a week, 4-hour response)
Service Type: Parts Only - Advance Replacement
Hardware Coverage: Advance replacement parts delivery
Cisco TAC: 24/7 access to Technical Assistance Center
Software: Major and maintenance releases of Cisco IOS software
Compatible Device: Cisco Catalyst 8200-UCPE-1N8
