Cisco SmartNet Onsite 8x5xNBD provides next-business-day onsite service with parts (Monday through Friday, excluding Cisco-observed holidays) for hardware maintenance. This support contract covers the UCS-SP-B200M5-C2T blade server with 24 x 7 access to the Cisco TAC and onsite support options.
Specification
Service Level: 8x5xNBD (8 hours, 5 days, Next Business Day)
Support Type: Onsite with advance hardware replacement parts
TAC Support: 24x7x365 access to Cisco Technical Assistance Center
Hardware Replacement: Next-business-day onsite service Monday-Friday (excluding Cisco holidays)
Covered Device: UCS-SP-B200M5-C2T (Cisco UCS B200 M5 Blade Server)
Software Updates: Operating system BIOS, drivers, firmware, and Cisco UCSM included
