Cisco SmartNet Total Care support contract providing 24/7 technical support with 2-hour onsite response and hardware replacement for the ASR 1000 Series Broadband 4K Sessions Feature License. Includes major and maintenance releases of Cisco IOS software and access to Cisco Technical Assistance Center (TAC).
Specification
24x7x2 Onsite Response
Hardware Replacement: 2 hours from fault diagnosis
Access to Cisco Technical Assistance Center (TAC)
Major and Maintenance Software Releases
Extended Cisco.com Access
For ASR 1000 Series Equipment (FLASR1-BB-4K)
Service Type: SmartNet Total Care Onsite 24x7x2