Cisco SmartNet Total Care Onsite 24x7x2 service contract for ASR1-IOS platform, providing two-hour onsite hardware maintenance, parts replacement, and 24/7 technical support.
Specification
Service Type: SmartNet Total Care Onsite
Support Level: 24x7x2 (24 hours/day, 7 days/week, 2-hour onsite response)
Hardware Coverage: Parts and onsite service for ASR1-IOS platform
TAC Access: 24/7 Technical Assistance Center support
Hardware Replacement: Advance replacement with 2-hour onsite response
Software Access: Cisco Software Central library access
Portal Access: SmartNet Total Care portal with device management and reporting
