Cisco SmartNet Total Care support contract providing 24/7 technical support with 2-hour onsite hardware replacement for Cisco ASR 1000 Series routers configured with the Flexible Packet Inspection (FPI) feature license.
Specification
Support Type: SmartNet Total Care Onsite 24x7x2
Coverage: 24 hours per day, 7 days per week
Hardware Replacement: 2 hours from fault diagnosis
Software Updates: Major and minor Cisco IOS releases
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
Applicable Hardware: ASR 1000 Series routers with FLASR1-FPI-RTU license
Service Model: Onsite support contract
