NEAT Pulse Plus is a cloud-based control and care subscription service for NEAT Bar Pro and NEAT Pad video conferencing systems. It provides IT administrators with centralized device management, monitoring, premium technical support (levels 1-3), and includes replacement services to minimize downtime.
Specification
Cloud-based subscription service
Control: Centralized device management and monitoring platform
Care: 24/7 technical support access with priority queuing
Replacement services included
Supports NEAT Bar Pro and NEAT Pad devices
Response times: 4 hours (critical), 24 hours (standard), 48 hours (non-urgent)