Cisco CX Level 1 support contract for ISR4331-AX/K9 routers offering 8x5xNBD coverage with next-business-day hardware replacement, TAC access, and ongoing IOS software updates.
Specification
CX Level 1 Support
8 hours a day, 5 days a week coverage
Next Business Day (NBD) hardware replacement
Major and maintenance IOS releases
Extended Cisco.com access
TAC technical support