Cisco SmartNet 1-year service contract providing 8x5xNBD (next business day) parts replacement and software support for the Cisco Business Edition 6000 M7 appliance. Includes access to Cisco Technical Assistance Center and advance replacement hardware.
Specification
Service Type: SmartNet Standard
Coverage Level: 8x5xNBD (8 hours/day, 5 days/week, next business day replacement)
Term: 1 year
Support: Parts only (no onsite service)
Hardware: Advance replacement parts available
Software: Major and minor release updates
TAC Access: 24x7 access to Cisco Technical Assistance Center
