Cisco CX Support contract for ISR4321-V/K9 routers with Level 1 support coverage, 8 hours per day / 5 days per week availability, and Next Business Day hardware replacement service.
Specification
Support contract for Cisco ISR4321-V/K9 Integrated Services Router
8 hours a day / 5 days a week (8x5) support
Next Business Day (NBD) hardware replacement
Access to Cisco Technical Assistance Center (TAC)
Software support with major and maintenance releases
Extended access to Cisco.com
Coverage: Hardware and software support
Annual contract term