Cisco SmartNet Onsite 8x5xNBD extended service agreement for the CTS-CAM-P60 TelePresence Precision 60 camera, providing software support, 24/7 access to Cisco TAC, and hardware replacement on-site with next business day response time.
Specification
Service Type: Extended Service Agreement
Coverage: Onsite
Support Hours: 8x5 (8 hours, 5 days per week)
Response Time: Next Business Day (NBD)
Hardware Replacement: Yes, on-site
Software Support: Major and Minor Updates
TAC Access: 24x7
Compatible Product: Cisco CTS-CAM-P60