Cisco SmartNet 8x5xNBD parts-only support contract providing next-business-day advance replacement parts and technical assistance from Cisco's Technical Assistance Center for covered hardware.
Specification
Support Level: 8x5xNBD (Next Business Day)
Service Type: Parts Only
Coverage: Hardware replacement parts
Response Time: Next business day (if request received before 3pm depot time)
Technical Support: 24/7 access to Cisco TAC