Cisco SmartNet Total Care support contract for 802.11ac wireless access points with Centralized Access. Provides parts-only replacement with 4-hour response time, 24 hours a day, 7 days a week.
Specification
Service Level: SNTP (24X7X4)
Coverage Type: Parts Only (no onsite engineer)
Response Time: 4 hours for advance replacement parts
Availability: 24 hours a day, 7 days a week, including Cisco observed holidays
Equipment: 802.11ac W2 Access Point with Centralized Access
Software Support: Major and minor Cisco IOS software releases
Technical Support: 24/7 access to Cisco Technical Assistance Center (TAC)
