Cisco CX Success Tracks Level 1 is an extended service agreement providing next-day hardware replacement and 24/7 support for specific Cisco products. This service includes access to the CX Cloud portal, with advance hardware replacement and 8x7 support response. The agreement includes access to the CX Cloud, a centralized web-based portal that connects you with Cisco experts, 'Ask the Experts' sessions, and 24/7 access to CX Centers for issue resolution.
Specification
Service Type: Extended Service Agreement (ESA)
Support Level: CX Success Tracks Level 1
Support Response: Next Calendar Day (NCD)
Service Hours: 8x7 (Monday-Friday, 8am-5pm)
Hardware Replacement: Advance Hardware Replacement
Scope: For Cisco Catalyst C9200L-24T-4G-E and compatible variants
Includes: CX Cloud portal access, Ask the Experts sessions, 24/7 CX Centers
