Cisco Solution Support provides major and maintenance releases of Cisco IOS software, access to TAC, and hardware replacement within 4 working hours from fault diagnosis, with 8 hours a day, 5 days a week fault reporting and onsite engineer support for the ISR4321/K9 router.
Specification
Annual support contract for Cisco ISR4321/K9
8x5 business hours fault reporting
4-hour hardware replacement from fault diagnosis
4-hour onsite engineer response
Major and minor Cisco IOS software updates
24x7 access to Cisco Technical Assistance Center (TAC)
Extended access to Cisco.com
Support for third-party software
