Description
Neat Pulse Pro is a cloud-based subscription offering that lets IT administrators centrally control, manage and monitor Neat devices with complete control of device deployment, premium support care and extended warranty coverage. It includes management and monitoring, technical support levels 1–3, priority queuing, advanced troubleshooting, Zoom/Microsoft case escalations, extended warranty, advanced hardware replacement, and next day/priority shipments.</description>
<parameter name="specification">Cloud-based management and monitoring platform
Control: Device management, remote control, scheduled software updates, API access, SAML SSO, audit logs, app hub access
Care: Technical support levels 1-3, priority queuing, SLA response times, advanced troubleshooting, Zoom/Microsoft case escalations
Cover: Extended warranty (4 years), advanced hardware replacement (AHR), next-day/priority shipments
Compatible with: Neat Board Pro (NEATBOARDPRO-SE)
Subscription duration: 4 years