Cisco Smart Net Total Care extended service agreement with 8x5 support and NBD replacement response time for the Cisco Secure Firewall 1220CX (CSF1220CX-TD-K9). Helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC).
Specification
Service Type: Smart Net Total Care (SNTC)
Support Level: 8x5 (Monday-Friday, business hours)
Response Time: Next Business Day (NBD)
Replacement: Parts Only
Covered Device: Cisco Secure Firewall 1220CX-TD-K9
Includes: TAC technical support, hardware replacement, online resources, smart diagnostics portal