Cisco CX Level 1 support contract for ASR1001-X router, offering 24x7x4 coverage with major and maintenance Cisco IOS software releases, 24/7 TAC access, and hardware replacement within 4 hours of fault diagnosis.
Specification
Support coverage: 24 hours a day, 7 days a week
Hardware replacement: Within 4 hours from fault diagnosis
Software support: Major and maintenance releases
TAC access: 24x7
Compatible device: Cisco ASR1001-X router
Service type: CX Level 1 (highest support tier)
Support contract duration: Annual
