Cisco CX Support Level 1 service contract providing 8x5xNBD (8 hours/day, 5 days/week, Next Business Day) technical support and hardware replacement for the Cisco Secure Network Server 3815-K9 appliance.
Specification
Service Contract - CX Level 1
Support Hours: 8x5xNBD (8 hours/day, 5 days/week)
Part Replacement: Next Business Day
Applicable Device: Cisco SNS-3815-K9
Service Type: Technical Assistance Center (TAC) support and hardware replacement
Support Access: During business hours