Cisco CX Level 1 support contract providing 24/7 technical support and 4-hour advance hardware replacement service for the Cisco ISR 4451 router. Includes access to CX Cloud portal for expert guidance and resources.
Specification
Service type: Extended service agreement
Support hours: 24x7x4 (24 hours, 7 days a week, 4-hour response)
Response time: 4-hour advance hardware replacement
Platform: Cisco ISR 4451 (C1-CISCO4451/K9)
Included: CX Cloud portal access, phone support, case management, e-learning courses
