Cisco Smart Net Total Care extended service agreement with 8x5 response time and next-business-day replacement parts for the Cisco Room Kit EQ (CS-KIT-EQ-NR-K9). The service delivers technology to analyze and report information about Cisco network elements, with inventory data uploaded via the CSPC collector and reports presented through the SmartNet web portal, with data available to the Cisco Technical Assistance Center (TAC) for faster issue resolution.
Specification
Service Type: Extended Service Agreement
Service Level: 8x5 Next Business Day (8 hours/5 days)
Service Component: Parts Only - Replacement
Support Type: Exchange/Advance Replacement Parts
Covered Equipment: Cisco Room Kit EQ Non-Radio (CS-KIT-EQ-NR-K9)
Portal Access: SmartNet Total Care Web Portal
Data Collection: CSPC Collector
TAC Support: Cisco Technical Assistance Center access included
