Cisco Solution Support contract providing 24 x 7 access to Cisco Technical Centre (TAC), software support with major and maintenance releases, and extended access to Cisco.com. Support service for the WS-C3650-24PS-S Catalyst switch with 4-hour response time.
Specification
- Service Type: Cisco Solution Support
- Response Time: 24x7x4 (24 hours, 7 days a week, 4-hour response)
- Coverage: Software support with major and minor updates
- Technical Support: 24x7 access to Cisco TAC
- Applicable to: Cisco Catalyst 3650 WS-C3650-24PS-S switch
- Term: 1 year (standard for this contract type)
- Hardware Replacement: No onsite engineer (mail-in/depot service)
- Online Resources: Access to Cisco.com knowledge library and software downloads
