Cisco SmartNet support contract providing 8x5 next business day hardware replacement and software support for CBS350-8MP-2X-JP managed switches, including access to Cisco Technical Assistance Center and major/minor IOS updates.
Specification
Support type: SmartNet - Parts Only
Coverage: 8 hours a day, 5 days a week
Hardware replacement: Next Business Day
Software support: Major and minor IOS releases
TAC access: 24x7
Coverage period: Typically 1-5 years (varies by contract)