Cisco SmartNet (SNTP) 24X7X4 provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This parts-only service contract offers no on-site engineer support.
Specification
Service Type: Parts Only (Advance Replacement)
Support Hours: 24 hours, 7 days per week
Response Time: 4-hour replacement
Hardware Replacement: Advance replacement parts
Software Support: Major and minor OS updates
Portal Access: Cisco.com and SmartNet portal access
Coverage: Device-specific (AIR series)
