Cisco SmartNet Onsite support contract with 24x7x4 service level (24-hour, 7-day-a-week availability with 4-hour on-site engineer response time) for Cisco Aironet AP98T wireless access point.
Specification
Service Type: SmartNet Onsite
Support Level: 24x7x4 (24/7 availability, 4-hour on-site response)
Fault Reporting: 24 hours a day, 7 days a week
Hardware Response: On-site engineer dispatch within 4 hours from fault diagnosis
Software Support: Major and maintenance releases
Access to TAC: 24x7 Technical Assistance Center access
Applicable Device: Aironet AP98T Access Point
