Cisco SmartNet support contract offering onsite support with 8x5 (8 hours per day, 5 days per week) fault reporting and next business day hardware replacement, providing software updates and access to Cisco Technical Assistance Center.
Specification
Support contract type: Onsite SmartNet
Support hours: 8x5 (8 hours per day, 5 days per week)
Hardware replacement: Next Business Day
Software: Major and maintenance releases of Cisco IOS
TAC access: Included
Service: Support contract for networking equipment