Cisco SmartNet service contract for Catalyst 1000 series switches, providing 8x5 business-hours support with next-business-day hardware replacement, access to TAC, and software updates.
Specification
Support Type: SMARTnet (Standard support contract)
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Hardware Replacement: Next Business Day
Software Updates: Major and minor releases
TAC Access: 24x7
Covered Device: Catalyst 1000 24-port Gigabit Ethernet with 4x10G SFP
