Cisco Solution Support 24x7x4 service contract for the IE-4000-8GT8GP4G-E industrial ethernet switch. Provides 24/7 access to Cisco Technical Assistance Centre (TAC), major and minor IOS software updates, and 4-hour hardware replacement with fault reporting 24 hours a day, 7 days a week.
Specification
Support type: Solution Support (24x7x4)
Availability: 24 hours, 365 days per year
Response time: 1 hour
Hardware replacement: Within 4 hours of fault diagnosis
Software support: Major and minor IOS releases
TAC access: 24x7
Compatible with: IE-4000-8GT8GP4G-E Industrial Ethernet Switch
Annual contract
