Cisco Solution Support 24x7x4OS service contract for ASA5555-K9 firewall appliances. Provides around-the-clock technical support with 4-hour onsite response time and single point of contact for multi-vendor environments.
Specification
24x7x4 Support (24 hours/7 days/4-hour onsite response)
Covers ASA 5555-X firewall appliances
Solution Support with onsite engineer
Cisco Technical Assistance Center (TAC) access
Hardware replacement and parts support
Multi-vendor environment support
Dedicated Cisco architecture expert accountability