CISCO CX LEVEL (CON-L14HR-FPR3130N) CX LEVEL 1 24X7X4 FOR FPR3130-NGFW-K9

Cisco CX Level 1 is a 24x7x4 extended service agreement providing technical support, phone support, and service response for the Cisco FirePOWER 3130 Next-Generation Firewall (FPR3130-NGFW-K9). The contract includes access to CX Cloud for case management and expert resources.

Service Type: CX Level 1 Extended Service Agreement Coverage: 24 x 7 x 4 Hour (24 hours/day, 7 days/week, 4-hour response time) Support: Phone Support, Technical Support, Online Support Applicable To: Cisco FPR3130-NGFW-K9 Secure Firewall Services Included: CX Cloud portal access, case management, expert consultation, e-learning courses Response Time: 4 hours for technical issues Support Channel: 24/7 availability