Cisco CX Level 1 support contract providing 24/7 technical support and 4-hour advance hardware replacement service for the Catalyst Center DN3-HW-APL appliance. Includes access to CX Cloud portal, expert consultation, and case management capabilities.
Specification
Support Level: CX Level 1
Service Hours: 24x7
Response Time: 4-hour advance hardware replacement
Hardware Covered: DN3-HW-APL (32-core Catalyst Center appliance)
Includes: CX Cloud portal access, TAC support, expert knowledge sessions, case management, e-learning courses
