Cisco SmartNet Onsite support contract providing 8x5 next-business-day (NBD) hardware replacement and onsite service with 24/7 access to Cisco TAC and software updates.
Specification
Service type: SmartNet Onsite
Support hours: 8x5 (Monday–Friday, 9am–5pm)
Hardware replacement: Next Business Day
Software: Cisco IOS software updates and upgrades included
TAC access: 24/7/365
Cisco.com access: Unlimited
