Cisco CX L1 Next Business Day (8x5 NBD) support contract for the IEM-3300-8T Catalyst IE3300 Rugged Series expansion module. Provides access to Cisco TAC support, software updates, and hardware replacement with next business day delivery upon fault identification.
Specification
Service Type: CX L1 Support Contract
Support Level: 8x5 NBD (8 hours/day, 5 days/week, Next Business Day replacement)
Covered Product: Cisco IEM-3300-8T (8-port Gigabit Ethernet expansion module)
Software Support: Major and maintenance releases of Cisco IOS software
Hardware Support: Advance replacement within next business day
TAC Access: Business hours technical assistance center access
