HP 3-year Next Business Day onsite hardware support service for notebooks with Accidental Damage Protection and Defective Media Retention coverage. Includes remote assistance and next-business-day onsite repair with replacement parts included.
Specification
Service Duration: 3 years
Response Time: Next Business Day (NBD)
Service Type: Onsite hardware support with remote assistance
Coverage: Accidental Damage Protection (ADP) G2 and Defective Media Retention (DMR)
Device Type: Notebooks only
Support Hours: Standard business days and hours, excluding HP holidays
Includes: Replacement parts and materials, escalation management, electronic support tools
