Specification
Service Type: Smart Net Total Care - Extended Service Agreement
Support Level: 8x5xNBD (8 hours per day, 5 days per week, Next Business Day replacement)
Compatibility: Cisco Secure Firewall Management Center 1700 (FMC1700-K9)
Coverage: Parts and Labour (replacement hardware)
Software Support: Major and maintenance releases
TAC Access: 24/7 Technical Assistance Center
Service Duration: 1 year term
Smart Capabilities: Installed base data, asset management, portal reporting
Portal Features: Device configuration tracking, software version management, lifecycle information