Cisco SmartNet Total Care Extended Service for CS-MIC-TABLE-J providing 24x7x4 hour hardware parts replacement support with access to Cisco Technical Assistance Center and software updates for Cisco video conferencing microphone systems.
Specification
Service Type: Extended Hardware Support
Response Time: 1 Hour
Support Coverage: 24 Hours a day, 7 days a week
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: Major and minor updates
TAC Access: 24x7 Technical Assistance Center
Service Model: Parts only (no engineer)