Cisco SmartNet Total Care provides access to Cisco TAC experts service round the clock, every day of the year for the Cisco C927-4P router. The 8X5X4 service level offers four business-hour response time for advanced replacement parts from 9 am to 5 pm depot time, Monday through Friday.
Specification
Service Type: Extended Service Agreement
Coverage: Cisco C927-4P, C927-4P-RF
Service Level: 8x5x4 (8 hours/day, 5 days/week, 4-hour response)
Support Type: Parts only (no onsite engineer)
TAC Access: 24/7 access to Cisco Technical Assistance Centre
Software Support: Major and minor updates
Hardware Replacement: Within 4 working hours from fault diagnosis
Response Availability: Monday-Friday, 9am-5pm depot time (excluding Cisco observed holidays)
