Cisco SmartNet 8x5x4 service contract providing parts-only hardware support for Cisco Catalyst 9120AXP-EWC-Z access points. Includes 4-hour advance replacement parts delivery during business hours (Monday-Friday, 9am-5pm) and access to Cisco TAC support.
Specification
Service Level: 8x5x4 (Parts Only)
Response Time: 4 business hours
Coverage Hours: 9 AM to 5 PM, Monday-Friday (excluding Cisco observed holidays)
Replacement: Advance replacement parts delivery
Compatible Device: C9120AXP-EWC-Z (Cisco Catalyst 9120AXP with Embedded Wireless Controller)
Support: TAC access and software updates included