Cisco SmartNet support contract providing major and maintenance releases of Cisco IOS software, 24 x 7 access to Cisco Technical Centre (TAC), and hardware replacement by next business day for the CBS350-24XTS-UK managed network switch.
Specification
Support level: 8x5xNBD (8 hours a day, 5 days a week)
Hardware replacement: Next Business Day
Software: Major and minor updates included
TAC Access: 24 x 7
Coverage: Parts only (replacement hardware)
