Cisco SMARTnet Parts Only support contract with 8x5xNBD service coverage (8 hours/day, 5 days/week, next business day replacement) for the CBS350-12NP-4X managed switch. Includes software updates, TAC access, and hardware replacement.
Specification
Support Type: SMARTnet Parts Only
Service Level: 8x5xNBD (8 Hours/Day, 5 Days/Week, Next Business Day)
Hardware Replacement: Next Business Day (subject to fault identification)
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: 24/7 access to Cisco Technical Assistance Center
Cisco.com Access: Extended access included
Applicable Hardware: Cisco CBS350-12NP-4X managed switch
