Cisco SmartNet TelePresence Essential Operate Service (8x5xNBD onsite) for the CS-MIC-TABLE-J table microphone. Provides hardware replacement by next business day, 8 hours/day 5 days/week fault reporting, software support with major and minor updates, and 24/7 access to Cisco Technical Support.
Specification
Service Type: TelePresence Essential Operate Service
Contract Format: Annual
Response Time: 8 hours/day, 5 days/week (8x5xNBD)
Support Scope: Hardware replacement by next business day
Software Support: Major and minor updates
TAC Access: 24/7
Support Mode: No onsite engineer (parts only)
Compatible Equipment: CS-MIC-TABLE-J table microphone
