Cisco SmartNet Standard support contract providing 8x5 business-day response with next-business-day hardware replacement (parts only). Includes 24x7 access to Cisco Technical Assistance Center (TAC) and software updates for SG350-52 managed switches.
Specification
Service Level: 8x5xNBD (8 hours a day, 5 days a week, Next Business Day hardware replacement)
Coverage Type: Parts Only (no onsite service or engineer)
Hardware Support: Advance replacement parts delivered by next business day
Software Support: Major and maintenance releases of Cisco IOS software
TAC Access: 24x7 access to Cisco Technical Assistance Center
For Device: Cisco SG350-52-K9-CN managed switch