Cisco SmartNet support contract providing 8x5 next business day (8 hours/day, 5 days/week) parts-only coverage for the CBS350-12NP-4X-EU managed switch. Includes software support, firmware updates, and 24x7 access to Cisco Technical Assistance Center (TAC).
Specification
Service contract: 3 or 5 year options available
Support Type: 8x5 Next Business Day (parts only)
Coverage: Fault reporting 8 hours/day, 5 days/week
Hardware Replacement: Next Business Day
Software Support: Major and minor releases of Cisco IOS
TAC Access: 24x7 access to Cisco Technical Assistance Center
Extended Online Access: Cisco.com resources
Compatible with: Cisco CBS350-12NP-4X-EU managed switch
