Cisco SmartNet 24x7x4 Parts Only support contract for the C1121-8P ISR 1100 router. Provides 4-hour response time for hardware replacement 24/7, major and minor software updates, and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Level: 24x7x4 (24 hours, 7 days, 4-hour response)
Support Type: Parts Only (no onsite engineer)
Hardware Response: 4-hour replacement from fault diagnosis
Software Support: Major and minor IOS releases
TAC Access: 24x7 to Cisco Technical Assistance Center
Scope: Cisco ISR 1100 C1121-8P router
Service Duration: Annual contract
