Service Type: SmartNet Total Care (SNTC)
Support Level: 24X7X4OS (24 hours/day, 7 days/week, 4-hour response, On-Site support)
TAC Access: 24x7 phone support
Hardware Replacement: 4-hour response with advance replacement
Coverage: Hardware and software support
Service Duration: Typically 1-3 years (contract dependent)
