Service Level: SMARTnet 24x7x4
Response Time: 4 hours for advance replacement parts
Availability: 24 hours/day, 7 days/week including Cisco observed holidays
Covered Product: Cisco Aironet 1815M Series Access Point
Support Includes: Technical Assistance Center (TAC) access, hardware replacement, software updates
Service Type: Advance replacement parts (no onsite engineer)
