SonicWall Service/Support - Extended Service - 3 Year - Service - 24 x 7 x Next Business Day - Carry-in - Exchange
Specification
Service Type: Extended Service Agreement (3 Year)
Support Coverage: 24x7 (around-the-clock)
Response Time: Next Business Day (NBD)
Service Delivery: Advance Exchange (carry-in option available)
Includes: Telephone support, Email support, Web-based support
Includes: Software and firmware updates
Includes: Hardware replacement (RMA)
Includes: Electronic support tools access
Includes: Moderated discussion groups
Includes: SaaS/NSM On-Premises management with 7-day alerting
Applies to: SonicWall TZ270 Firewall
